People in the North West are being urged to use NHS services wisely as GP practices and A&E departments face increased demand.
This is due to high levels of norovirus, flu, and other winter illnesses.
GP Dr Paula Cowan, NHS England North West regional medical director for primary care, advises using NHS 111 online or calling 111 for health advice to manage symptoms.
Dr Cowan said: "Winter is an extremely busy time for our clinicians, staff working in GP practices, and our doctors and nurses and other health professionals working in our A&Es.
"For this reason, we’d recommend using the 111 online service if you need urgent, but non-emergency medical advice or help."
January and February are typically the busiest months for the NHS, and the latest national data indicates that the number of people hospitalised with norovirus reached its highest level so far last week, with an average of 898 people a day in hospital with the virus.
The number of people in hospital with flu and Covid-19 also remains high, with an average of 3,019 flu patients in hospital each day last week compared with 2,226 the same week last year.
NHS 111 online functions similarly to the 111 phone service and is a popular choice for those seeking quick advice about the best care options.
These can include receiving a call back from a trained clinician or nurse, booking an A&E appointment, or providing advice.
However, NHS 111 online is not available for under-5s.
For urgent medical help for under-5s, the 111 phone line should be used.
Dr Cowan added: "Our staff are working tirelessly to ensure all our patients across the North West receive the care they need, and we are extremely grateful for their dedication during such a busy time.
"It is vital the public are aware of the pressure the health service will be under and know the best way to access care during this time."
The 111.nhs.uk website can assist with advice on where to get help for symptoms, general health information, emergency supply of prescribed medicine, and how to get a repeat prescription.
In cases of life-threatening emergencies, such as signs of a heart attack, stroke, difficulty breathing, heavy bleeding, seizures, or sudden swelling of the eyes, lips, throat, or tongue, people are advised to ring 999.
For common conditions like colds, sore throats, upset stomachs, or minor cuts and sprains, self-care is often the best option.
Having essential items on hand can help you manage minor illnesses at home, avoiding unnecessary trips to GPs or emergency departments.
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