IMPROVEMENTS are called for at a Northwich care home where inspectors found food hydration needs weren’t monitored or managed well.

Daneside Court Nursing Home, on Chesterway, ‘requires improvement’ following its latest Care Quality Commission (CQC) inspection.

The report said although the care home, rated good in 2015, used records to demonstrate care delivered, these were not always completed. This meant inspectors couldn’t be assured people received the right care at the right time.

They said the dining experience for some residents needed improving and also noted a delay in staff responding, a lack of continuity in nursing care due to agency staffing and said residents’ dignity was not always fully maintained.

The report stated: “We observed people's bedroom doors were not always closed when staff were supporting people and the way in which some staff communicated with each other did not always afford the confidentiality or respect of people at the service.”

Inspectors went on to say that while care plans were completed, not all were personalised, however they observed that staff knew residents and how they wished to be supported.

The home was scored ‘good’ under the inspection area of ‘caring’, with residents and relatives reporting staff were kind and caring and knew how to safeguard individuals from abuse.

A staff member was appointed to look at the physical and emotional wellbeing of service users and activities were available to people which were appreciated and enjoyed

The report added: “People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.”

View the full report at cqc.org.uk