A KINGSMEAD care service has upped its rating from ‘requires improvement’ to ‘good’ following a recent inspection.

Anderton Place Extra Care Scheme, in Sandbach Drive, has successfully made changes following an inspection by healthcare watchdog the Care Quality Commission (CQC) in 2017.

Run by Nestor Primecare Services – part of Allied Healthcare – the service received the second-highest rating of ‘good’ in a follow-up inspection in October 2018.

‘Good’ ratings were achieved in categories of safety, effectiveness, care and responsiveness, although the scheme’s leadership was still told it requires improvement.

The CQC report, published in December, said: “The inspection took place on October 24 and 29 and was unannounced.

“At the last inspection we did not identify any breaches of regulation, however the service was rated as requires improvement because of issues with staffing and with auditing processes.

“Following the inspection an action plan was sent to us outlining how the registered provider intended to make the required improvements.

“At this inspection we identified that improvements had been made. However, we also identified that some improvements were needed to oversight and monitoring systems.”

This service provides care and support to people living in specialist ‘extra care’ housing, which is purpose-built or adapted accommodation in a shared site or building.

The accommodation is bought or rented, and at the time of inspection 14 residents were receiving the ‘extra care’ scheme.

Inspection activities included speaking to people using the service and their families, as well as looking at care records and documents relating to day-to-day management.

Residents told the inspector that they felt safe and cared for by friendly staff who ‘really do care’.

The report said: “During the inspection we identified that monitoring and oversight systems needed to be more robust.

“For example, the registered manager had a good level of knowledge regarding accidents and incidents, however a written analysis had not been recorded.

“This meant that if she was unavailable this knowledge could be lost.”