WHILE the name CPC (UK) Ltd might not be familiar to many people
outside of Paisley, the brand names Knorr and Hellmann's most certainly
are.
CPC's Scottish base at Falside Road, Paisley, employs 450 people in
the manufacture and packing of Knorr soups and stock cubes, and
Hellmann's mayonnaise.
The company, originally Brown & Polson Ltd, the famous patent corn
starch manufacturers, has been producing at Falside Road since the
1850s.
Over the past three years, the company has actively pursued a quality
improvement programme covering all aspects of its operations.
Beginning with a #12m investment programme in buildings and equipment
to provide a quality manufacturing environment, the company has gone on
to invest in the training and re-training of employees.
This has involved the organisation of Process Technician and Food
Hygiene courses with Glasgow College of Food Technology, Maintenance
Multi-skilling courses with Metcom Training Ltd and the Engineering
Training Authority, as well as a fully staffed in-house training
department.
In August, the workforce gained accreditation to BS5750: Part 1, and
CPC intend to progress towards TQM and Investors In People.
Factory manager Martin Woodward says: ''For us, quality is defined
simply as what the customer wants.''
The company is actively supportive of the West of Scotland Quality
Forum, and finds this an ideal way to keep abreast of the latest
initiatives in quality management.
CPC is committed to continuous improvement. Says Martin Woodward: ''We
believe quality is a journey, not a destination.''
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