Enthusiasm pays off for Emily

Customer contact co-ordinator Emily Warburton

Customer contact co-ordinator Emily Warburton

First published in News

SEIZING opportunities and going the extra mile have proved a fast track to the start of a promising career for Emily Warburton.

The 19-year-old from Lostock began working for Weaver Vale Housing Trust in June 2013 after completing her A levels.

Although she started as a two-year customer contact apprentice she has already achieved a permanent role as a customer contact co-ordinator, gaining an NVQ level 3 in business administration in the process.

The trust said the customer contact team was often a customer’s introduction to the trust, so a pleasant, friendly and helpful manner was vital, and Emily’s warm personality had been a major factor in her progress at the trust.

“I love the friendly atmosphere here and enjoy meeting and helping our customers,” said Emily, who is aiming to study for a degree over the next few years.

“It’s really rewarding and satisfying, and I’ve appreciated the chance to improve my skills and take advantage of all the training on offer.

“Getting the apprenticeship gave me the opportunity to enter the workplace, and I’d recommend this to anyone as a great way to gain extra qualifications while enjoying a rewarding job.”

Chris Maltby, chairman of the Tenants Consultative Committee, who was on the interview panel when Emily applied for the apprentice role, said: “We were very impressed with her enthusiasm and positive attitude.

“She has worked well beyond her job remit, helping both the committee and our other customer involvement groups in a range of ways.”

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