Mid-Cheshire GP calls still on divert as BT problem persists

Mid-Cheshire GP calls still on divert as BT problem persists

Mid-Cheshire GP calls still on divert as BT problem persists

First published in News

PATIENTS in and around the Winsford, Middlewich and Northwich areas are being advised that calls to their local GP are still being diverted to NHS 111 in response to a BT-related issue.

Due to a problem at the local BT Exchange, some calls being made to 01606 numbers are not being connected and patients are not able to contact their GP surgery.

NHS England has arranged for all calls to GP practices with a 01606 telephone number affected by this to be diverted to NHS 111 until the fault is resolved.

NHS 111 have implemented their escalation plans to manage the increased level of calls.

Patients are being asked not to contact their GP practice for routine or non-urgent matters by telephone until the fault is resolved to enable practices to manage the situation. Patients can still access their practices either in person or via the internet.

Tina Long, director of nursing for NHS England, said: “If patients have a medical need which cannot wait we would advise them to attend their practice in person. If that is not appropriate, we would encourage them to call NHS 111 for fast, confidential advice on the most appropriate service.

“As well as ensuring their condition is dealt with quickly and effectively, this will free up busy A&E services for the patients who need them most.”

The NHS said al local services and partner agencies had been made aware of the situation, and are implementing escalation plans to manage the situation and any increase in demand for services.

Comments (1)

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6:20pm Fri 20 Jun 14

hectorplain says...

I knew this would happen.

The trouble with modern mechanised fully automatic computer systems becomes painfully obvious when they break down and stop working.
What was wrong with telephoning the receptionist like we did in the old days when we were poorly?
Admittedly some of those old dragons were difficult to deal with but at least you could talk to them.

Why do we need a computer to tell someone we've got a pain in the neck?
I would much rather explain in person so a real human being who I can see on the telephone.
I knew this would happen. The trouble with modern mechanised fully automatic computer systems becomes painfully obvious when they break down and stop working. What was wrong with telephoning the receptionist like we did in the old days when we were poorly? Admittedly some of those old dragons were difficult to deal with but at least you could talk to them. Why do we need a computer to tell someone we've got a pain in the neck? I would much rather explain in person so a real human being who I can see on the telephone. hectorplain
  • Score: 0

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