Gascoigne Halman is delighted that its lettings division has won silver at the Lettings Agency of the Year Awards, in association with The Sunday Times and The Times.

The local estate agency collected the silver award for Best Medium Sized Lettings Agency (Northern) at the glittering awards ceremony at the Lancaster London Hotel.

Gascoigne Halman’s lettings director Philip Chadwick said: “We are delighted to be awarded silver!

“This achievement is due to our extensive professionalism and fantastic customer feedback.

“Our high percentage of staff retention shows that we have a healthy working environment and results in our team being present at the offices for a number of years, meaning we have extensive knowledge of the local area and are long-standing members of the local community.”

Marathon ace Paula Radcliffe MBE presented Gascoigne Halman with its prestigious award.

As part of the judging process, a panel of industry experts – including The Property Ombudsman Christopher Hamer and the Association of Residential Letting Agents managing director David Cox as arbiter – assessed the company’s daily operations and customer handling processes.

Further procedures were scrutinised via independent mystery shoppers and interviews, as well as the revision of customer feedback.

The judges were particularly impressed with the high levels of staff retention present at Gascoigne Halman.