What should you as landlords expect from a 21st century lettings agent?

The question raises a significant issue about how accountable agents are when marketing and caring for our properties, and is the subject of debate in the media, though not necessarily from the landlords’ perspective.

You, as investors, expect a high standard of service but seldom receive this. What could and should be the norm when you look to employ an agent to look after a very valuable investment and the income stream on which you depend? What is possible? Maybe Ewemove.com can provide a few pointers.

Since Ewemove.com Delamere began trading it has had significant success rates when finding tenants for properties that are suitable.

Overall the Ewemove.com group has an impressive rent collection ratio of 99 per cent of all rent due, a very important statistic for most landlords and has an average tenancy length of 48 months, compared to a national average of 18 months.

Landlords with Ewemove.com have much lower repair and refurbishment costs, fewer void periods and very little arrears.

Ewemove.com knows how to keep tenants and therefore landlords happy. Furthermore Ewemove.com Delamere is achieving an average of 2.3 weeks from placing a property on the market to having successful applicants approved and paying the holding rent, and it normally only takes a few hours from visiting the property to getting it out into the market place.

How has Ewemove.com come to be so successful in such a short time, and why does its processes work so well by comparison with the rest of the industry?

The Devil is very much in the attention to detail when presenting a property to give the very best click-through rates, and it monitors these figures to register properties not attracting attention and modify accordingly. It is standard practice to provided landlords with comparables to show the difference in standard and detail that goes into the presentation, so they can be confident in the approach being taken.

From then on it is about making it as easy as possible for prospective tenants to book viewings and apply.

To that end Ewemove.com: n operates a 24 hours-a-day seven-days-a-week online and 24- hour telephone service for prospective tenants to book a viewing slot day or night.

n provides a range of dedicated slots immediately to suit a tenant’s needs.

n provides free applications for a property so tenants are not risking anything by applying.

n provides online applications so there is no need to visit offices or post off applications.

n prospective tenants can apply online at the time of the viewing n gives prospective tenants a decision within 24 hours.

In this way Ewemove.com maximises the number of tenants applying, which means there is more likely to be a really good set of prospects from which to choose.

Ewemove.com has an incredibly strict approval process that goes beyond the industry standard for vetting prospective tenants.

Credit scoring is assessed, following which a suitable individual is offered the chance to go onto the next stage, at which point an admin fee is charged before going onto very detailed reference checking.

If they prove a suitable candidate a deposit and first months rent is taken, and in virtually all cases there is a visit to their current address for The Home Sign Up where all the paperwork is completed.

At this point an assessment is made of the way in which they are treating their current property, and if this is not up to the standard expected the offer is withdrawn. In this way there can be little doubt that a property let by Ewemove.com is in good hands.

Ewemove.com Delamere’s directors are landlords themselves, and understand the issues you may come across.

Finally, for a landlord’s peace of mind, there has to be openness and integrity on the part of the letting agent, and Ewemove.com provides unparalleled access to landlords to their portfolio, 24 hours a day from anywhere in the world, with internet access through their ewe-nique Ewereka Management System, by which a landlord can see what is going on in his portfolio at an incredible level of detail.

They also get a detailed weekly report emailed to them of what has happened in their portfolio that week.

Oh, and a sense of humour in your agent helps as well.

If you have a property to rent, and are less than impressed with the way it is marketed, call now on 01606 800999.

Alternatively go to www.ewemove.com and get free hints and tips on letting a property.